Delivery & Returns
At Sable & Birch, every piece is prepared with care and attention before it leaves us.
Delivery
We offer delivery across the UK. Delivery times and charges may vary depending on the size of the product, your location and whether your piece is made to order. Where possible, estimated delivery information will be provided before purchase or confirmed with you after your order has been placed.
Made-to-Order & Bespoke Pieces
Many Sable & Birch pieces are handmade, made to order, or created using reclaimed materials. As a result, lead times may vary from piece to piece. Any estimated lead time is a guide rather than a guaranteed delivery date. We will keep you updated throughout the process.
Please check your item as soon as reasonably possible after delivery. If your order arrives damaged, incomplete, or appears to have been damaged in transit, please contact us as soon as possible with photographs and your order details so we can help.
Receiving Your Order
Returns
For eligible standard items purchased online, you may have the right to cancel or return your order in accordance with your statutory rights. Items that are made to your specifications, personalised, or otherwise clearly bespoke may not be eligible for cancellation or return simply because you have changed your mind. This does not affect yours rights if an item is faulty, damaged, or not as described.
Return Condition
Where a return is accepted, items should be returned in their original condition and handled with reasonable care. You may be responsible for return delivery or collection costs unless the item is faulty, damaged, or we have agreed otherwise.
If you have any questions about your delivery, return, order status or a damaged item, please get in touch with Sable & Birch and we'll be happy to help.